Refund and Returns Policy

At Den’s Quality Meat, we take pride in delivering the best quality produce at reasonable prices. If your expectations have not been met, we would love to know about it.

Online Refund & Returns
Satisfaction Guarantee
For any feedback or refund requests for online deliveries, please contact us via email at: densbutcher@gmail.com, or give us a call on 0421 464 498.

We will refund the full amount for any products that have not met our promise, so please don’t hesitate to contact us. The only thing we request is that our customers advise us within 14 days of receiving delivery,. All refunds will be credited back to the account the customer made payment with and will appear in 2-3 business days of the items being returned and Harris Farm will cover the cost of delivery . Please have your order number ready when corresponding.

If you wish to receive a full refund or your order, Den’s Butcher will refund the total amount including the delivery fee.

In-store Refund & Returns
If you have any feedback regarding in-store purchases, please contact the store manager. All decisions involving refunds are made at their discretion, otherwise please send us an email at: densbutcher@gmail.com or call 0421 464 498.

Please note that refunds can only be processed back on the same card or mode of payment used for an online order. If not applicable, an online credit in the form of a coupon code can be issued.

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